Customer Service - Annuity

Service Tips

• Important Customer Service Telephone Numbers
• Best Times to Call Us
• Have Your Contract Number Handy
• General Processing of Requests
• Convenience of Direct Deposit or EFT
• Mailing of Benefit Checks
• Age 70 1/2 Minimum Distributions

Important Customer Service Telephone Numbers

(800) 265-2652

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Best Times to Call Us

Our professional and courteous customer service representatives are available to speak with you from 8:30 a.m. to 5:00 p.m., Eastern Time, Monday through Friday (excluding major holidays). 

Our peak times are Mondays and Tuesdays from 9:30 a.m. to Noon.  For faster, more convenient service, it's best to call during non-peak times.

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Have Your Contract Number Handy

You can help us provide faster service by referencing your contract number on all correspondence and having it handy when you call us.

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General Processing of Requests

To provide timely responses to all of our customers, we process all requests in order of receipt, whether they are faxed, mailed or phoned in to our offices. So please send us your requests as early as possible to avoid any last-minute crunches.

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Convenience of Direct Deposit or EFT

If you are currently receiving benefit payments by mail, there is a safer and faster way to access your funds.  You can have your benefit checks either directly deposited or electronically transferred (EFT) to your bank account.  Simply download the ``Request for Direct Deposit/EFT" form from our web site, print it, fill it out and mail it back to us.

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Mailing of Benefit Checks

Benefit checks are mailed in advance of the due date in an attempt to ensure timely arrival. Please allow 3 days after the due date before requesting a replacement check.  Many times the check is delayed in the mail and you will receive it shortly.  Replacing a check may result in a further delay.

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Age 70 1/2 Minimum Distributions

If you have a tax-qualified annuity (such as an IRA) and you will be turning age 70 1/2 this year, you may be required by Federal law to take a minimum distribution some time before April 1 of next year.  To avoid a last-minute rush to meet the deadline, you can request a distribution at any time during the current year.  Please consult your personal tax advisor for recommendations or guidance on this topic.

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Copyright ©2000 Aurora National Life Assurance. All rights reserved. Site last modified: May 25th, 2002